FAQS

Frequently Asked Questions

Do you ship worldwide?
Yes! We ship to customers all over the world. Every order is sent via EMS express with full tracking and insurance. Delivery typically takes 3–9 business days, depending on where you are.

How much does shipping cost?
Shipping is always free — no matter where you live!

How long does delivery take?
Orders are processed within 1 business day. Once shipped, delivery generally takes 3–9 working days.

Can I track my order?
Of course! Once your package is on its way, you’ll get an email with a tracking link so you can check its progress anytime.

How do your clothes fit?
At UrbanVista, every piece is designed to look great on all body types. Not sure about sizing? Take a look at our simple sizing chart. And if something doesn’t fit quite right, our hassle-free exchanges make it easy to find your perfect match.

What’s your return and exchange policy?
We want you to love what you ordered. If you’re not fully satisfied, you can return or exchange any item within 30 days. Refunds will be issued to your original payment method.

Why shop with UrbanVista?
Because we hand-pick every item! Our team carefully curates the best styles — from rare vintage finds to trending essentials. No generic stock, just unique, high-quality pieces made to stand out.

Still need help?
We’re here for you. Send us a message at Dabloonalia2000@gmail.com and we’ll be glad to assist.